COMPLIMENTARY SHIPPING ON ALL ORDERS | HANDMADE IN AUSTRALIA

F.A.Q s

WHEN WAS WYSE DESIGN FOUNDED?

      Wyse Design was foundered in 2013 and is based in Melbourne, Australia. By mother and daughter team, Nellie & Amy Barbour.

  

WHERE ARE WYSE BRACELETS MADE?

      All Wyse Design bracelets are hand made in Melbourne, Australia. They are each made just for you, exactly as you create. One they are made,
      Nellie cleanses and blesses each bracelet with their intentions using a Tibetan singing bowl.

 

WHAT ARE YOUR SOCIAL MEDIA ACCOUNTS?

      INSTAGRAM | @wysedesign

      FACEBOOK | facebook.com/wysedesignaustralia

 

WHAT CRYSTALS AND STONES DO YOU USE?

       We use a diverse range of polished spherical beads, matt and gloss finish beads, natural form chips and polished nugget style crystals in our
       jewellery range.

       A full list of our crystals and stones is available, visit our stones page.

 

PLANT A TREE PROGRAM..

       As our way of giving back to the environment and showing gratitude to our planet for the gift of these crystals we will plant a tree in an area
       of the world that is in desperate need of reforestation. Locations we plant trees
       - Amazon Rainforest
       - Australia
       - Haiti
       - India
       - Indonesia
       - Kenya
       - Orca Project - North America
       - Rwanda
       If you would like to select the location of your tree please let us know in the comments area at checkout.

       For more information visit our Tree Program page. 

 

little ball BY WYSE DESIGN

       Little Ball is a corporate/ organisation tool that is available as a customised bulk order for workplaces, conferences, charities and causes.
       We offer 12 different stones, personalised wording and custom cards. Please contact us for further details and to work with us for your
       employee wellness, mental health campaign or alternatively for a cause or charity awareness campaign.        

      For more information visit our Corporate Wellness page.

 

BESPOKE BRACELETS ..

      Because each of us is unique in our own special way, we also provide a bespoke bracelet option. You will speak to Nellie via
              Email | hello@wysedesignaustralia.com
              Live Chat | available Monday - Friday 9am - 5pm AEST
              Checkout | Leave us a note at checkout
              Phone | +61 (0) 425 754 440
       We will discus where you are in your life right now and what you want the bracelet to hold for you or to help you with. From this discussion a
       personalised bracelet will be designed for you.

        See our Bespoke Bracelet page to order and for more information.
 

I WANT TO CHOOSE THE STONES IN MY BRACELET?

       Don't see the stones you are looking for, or you have found some that resonate with you on the our stones page. No problem. We can work with you to create your
       perfect bracelet. Contact us or order a bespoke bracelet and we can go from there. 

     

HOW DO WYSE DESIGN BRACELETS FIT?

       We make our bracelets in three standard sizes, S - 16cm, M - 18cm, L -20 cm.        

       See Size Guideline page for more information.

 

HOW DO I CARE FOR MY WYSE DESIGN JEWELLERY?

      We provide a simple and easy crystal care guide with each piece, but basically you should: Remove your crystals before swimming or showering.
      Take them off before you go to sleep. Leave them on a window sill to absorb the power of the full moon’s energies.

      For more information visit our Crystal care page.

  

WHERE ARE WYSE DESIGN PIECES AVAILABLE?

      Wyse Design pieces are available at www.wysedesignaustralia.com as well as a range of stunning stockists. 

 

I WANT TO BECOME A STOCKIST..

      Please get in contact with us via email hello@wysedesignaustrlia.com we would love to hear from you. 

 

DO YOU GIFT WRAP?

      Yes. We provide complimentary gift wrapping with all orders.

 

I WOULD LIKE TO COLLABORATE WITH WYSE DESIGN...

      For Sure. Let's work together. Please get in contact with us via email hello@wysedesignaustrlia.com we would love to hear from you. 

 

DO YOU ACCEPT CANCELLATION AND RETURNS OF BESPOKE ORDERS?

       If you would like to cancel a pre-order item, we would require written confirmation within 48 hours of purchase. Cancelling pre-order items after this
       period or returning pre-order items would mean a 30% deposit is held.

 

DO YOU ACCEPT RETURNS/EXCHANGES? 

       We would love you to love your Wyse Design purchase, so if something is not as quite as you had hoped, we are happy to exchange or provide a
       refund within 14 days of your order. Please contact Wyse Design customer services at orders@wysedesignaustralia.com in order to request your
       RAN (Returns Authorisation Number). You have 7 day “peace of mind period” to request a RAN (Returns Authorisation Number) and a further 7 days
       to send the goods back.  

 

DO YOU ACCEPT RETURNS/EXCHANGES ON SALE OR DISCOUNTED ITEMS? 

     All sale and discounted items are final sale and therefore not eligible for exchange or return.        

 

WHAT IF MY WYSE DESIGN BRACELET IS FAULTY?

       All Wyse Design bracelets are custom made and they are quality controlled upon leaving our Melbourne studio. If you receive an item which is
       damaged please contact us immediately. If you fail to do so within 14 days, we reserve the right to refuse liability to accept the product as damaged
       in transit. Please note that damage that has been caused by “wear & tear” is not considered as faulty product. If possible all faulty items will be
       replaced with the originally purchased item. If this is not possible a full refund will be made. Please contact Wyse Design customer services at
       orders@wysedesignaustralia.com for further information. 

 

WHAT IS YOUR POSTAL ADDRESS?

      WYSE DESIGN AUSTRALIA

      1/40 Chute Street

      Mordialloc VIC 3195

      Australia

 

WHERE IS WYSE DESIGN SHIPPED FROM? HOW LONG DOES IT TAKE TO PROCESS AN ORDER BEFORE IT IS DISPATCHED?

       All items are dispatched from Melbourne, Australia. Each bracelet is like a piece of art, made just for you in our Melbourne workshop. Please allow
       2-5 Business days from purchase date for you order to be dispatched. We will keep you updated every step of the way. 

 

WHERE DO YOU SHIP?

      We provide worldwide shipping, No one is left out.  

 

HOW IS SHIPPING CALCULATED?

      We offer complimentary shipping on all orders.

 

WHICH COURIER ARE PARCELS SHIPPED WITH?

      DOMESTIC | Sendle. Once dispatched, orders are expected to arrive in 2 business days

      INTERNATIONAL | Australia Post

 

HOW DO I TRACK MY ORDER?

      To track your order please click on the appropriate link below (either Sendle or Australia Post depending on the delivery location) and enter your tracking details
      which will have been sent to you by email when your order was fulfilled.  

     

      DOMESTIC | Sendle tracking

      INTERNATIONAL | Australia Post tracking

 

WHAT DOES "IN-TRANSIT" MEAN FOR AUSTRALIA POST TRACKING?

      “In-transit” means that you have dispatched the goods to your postal office, and that they are travelling to the destination postal dispatch centre/post
       office, where a local driver or delivery person will be picking them up.

 

WHAT DOES “NO EVENTS FOUND” MEAN FOR Australia Post TRACKING?

      It is often normal for 'No events found' to appear. Some packages show nothing on the tracking number lookup until you get to the destination post
      office or postal centre near the delivery point. Many Express Packages going outside the Australia Post delivery network will show as “No Events
      Found” until the day they are going to be delivered. You may be able to contact Australia Post for more information.

 

WHO IS RESPONSIBLE FOR CUSTOMS OR IMPORT DUTIES ON INTERNATIONAL ORDERS?

      International orders may be subject to local charges. Any customs or import duties & associated fees are charged once the parcel reaches its
      destination country. These charges must be paid by the recipient of the parcel. Wyse Design has no control over these charges & cannot predict what
      they may be. Wyse Design cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

 

WHAT CURRENCY WILL I BE CHARGED IN?

      All orders will be charged in Australian Dollars. 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

      All major credit cards are accepted | VISA, Mastercard, American Express

      PayPal

      Afterpay

 

I STILL HAVE MORE QUESTIONS .. WHAT ARE YOUR BEST CONTACT DETAILS?

       EMAIL | hello@wysedesignaustralia.com

       PHONE | +61 (0) 425 754 440

       LIVE CHAT | Monday - Friday 09.00 - 17.00 EST.